Job Details:
Job Title: Medical Receptionist
Hourly Rate: £14.70 per hour
Working hours: Full time and part time considered
Payment Method: PAYE or Umbrella
Contract Type: Locum
Contract Length: 1 week to 3 month contracts
Job Summary:
- Provide care navigation call handling duties in line with processes and procedures
- Excellent communication with call requests with at all times to enable effective care navigation to the most appropriate Clinician and/or service
- Provide support to the wider Primary Care team and action any follow up calls to other services as required
- Provide operational support to the onsite practice team and clinical team
- Ensure safety of our patients by following correct processes
- Ensure all follow up calls are input into the patient record.
- Use of effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome
- Record essential information in a concise and accurate manner using EMIS Web system processes
- Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance services
- Liaise effectively with all professionals both internal and external
- Contact other services to request visits as instructed by clinical team, and inputting the request into patient record
- Maintain a calm and sensitive approach when dealing with people in distress
- Write and maintain clear, accurate records of patient information in a variety of formats (electronic and paper)
- Adapt communication style and method to best support patient preference and need
- Understand local referral arrangements/pathways for holistic support from a wide range of sectors
- Take a proactive, problem-solving approach in helping support people to connect and access services
- Actively monitor own adherence, conformance and non-productive time to drive efficiency within the Hub and ensure patient safety is not compromised
- Meet Key Performance Indicators (KPI) targets as set out and agreed with the Primary Care Hub Manager
Other duties
- Be prepared to work flexibly in terms of time and workload according to the needs of the service
- Share best practice knowledge with colleagues to promote continuous improvement within the Hub proactively offering ideas and suggestions for improvements
- Participate in annual personal development reviews and take responsibility for own continuing professional development
- Ensure Information Governance policy is adhered to at all times
- Ensure that all incidents, complaints, and safeguarding concerns are reported appropriately to the Primary Care Hub Manager, using the available reporting mechanisms correctly
- Ensure that any Health and Safety concerns are raised to the Primary Care Hub Manager
- Promptly report any IT or Security issues to the Primary Care Hub Manager
- Undertake any other appropriate ad hoc duties as requested by the Primary Care Business Manager and/or Primary Care Hub Manager
Candidate Criteria:
- Right to work in the UK
- Literacy and numeracy skills at GCSE level C or equivalent
- 1 year reception experience
- Must have experience using EMIS
Blackstone Benefits:
✅Assigned specialised recruitment consultant
✅Access to exclusive and flexible UK locum and permanent jobs
✅Complete onboarding support
✅Framework Rates
✅Informed tailored career advice
✅Personalised job alerts
✅Unlimited referral bonus
✅Prompt payroll
For further information on this role, please contact Emma Ansett at Blackstone Recruitment on the details provided or APPLY now