Medical Receptionist

Location Liverpool
Discipline: Healthcare
Job type: Contract
Salary: £14.70 per hour
Contact name: Emma Ansett
Contact email:
Job ref: J5259
Startdate: 05/02/2024

Job Details:

Job Title: Medical Receptionist 

Hourly Rate: £14.70 per hour

Working hours: Full time and part time considered 

Payment Method: PAYE or Umbrella

Contract Type: Locum

Contract Length: 1 week to 3 month contracts 

Job Summary:

  • Provide care navigation call handling duties in line with processes and procedures 
  • Excellent communication with call requests with at all times to enable effective care navigation to the most appropriate Clinician and/or service 
  • Provide support to the wider Primary Care team and action any follow up calls to other services as required   
  • Provide operational support to the onsite practice team and clinical team 
  • Ensure safety of our patients by following correct processes 
  • Ensure all follow up calls are input into the patient record.  
  • Use of effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome 
  • Record essential information in a concise and accurate manner using EMIS Web system processes 
  • Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance services 
  • Liaise effectively with all professionals both internal and external  
  • Contact other services to request visits as instructed by clinical team, and inputting the request into patient record  
  • Maintain a calm and sensitive approach when dealing with people in distress 
  • Write and maintain clear, accurate records of patient information in a variety of formats (electronic and paper) 
  • Adapt communication style and method to best support patient preference and need 
  • Understand local referral arrangements/pathways for holistic support from a wide range of sectors 
  • Take a proactive, problem-solving approach in helping support people to connect and access services 
  • Actively monitor own adherence, conformance and non-productive time to drive efficiency within the Hub and ensure patient safety is not compromised 
  • Meet Key Performance Indicators (KPI) targets as set out and agreed with the Primary Care Hub Manager 

Other duties 

  • Be prepared to work flexibly in terms of time and workload according to the needs of the service  
  • Share best practice knowledge with colleagues to promote continuous improvement within the Hub proactively offering ideas and suggestions for improvements 
  • Participate in annual personal development reviews and take responsibility for own continuing professional development  
  • Ensure Information Governance policy is adhered to at all times 
  • Ensure that all incidents, complaints, and safeguarding concerns are reported appropriately to the Primary Care Hub Manager, using the available reporting mechanisms correctly 
  • Ensure that any Health and Safety concerns are raised to the Primary Care Hub Manager 
  • Promptly report any IT or Security issues to the Primary Care Hub Manager 
  • Undertake any other appropriate ad hoc duties as requested by the Primary Care Business Manager and/or Primary Care Hub Manager 

Candidate Criteria:

  • Right to work in the UK
  • Literacy and numeracy skills at GCSE level C or equivalent
  • 1 year reception experience
  • Must have experience using EMIS

    Blackstone Benefits: 

    ✅Assigned specialised recruitment consultant

    ✅Access to exclusive and flexible UK locum and permanent jobs

    ✅Complete onboarding support

    ✅Framework Rates

    ✅Informed tailored career advice

    ✅Personalised job alerts

    ✅Unlimited referral bonus

    ✅Prompt payroll

    For further information on this role, please contact Emma Ansett at Blackstone Recruitment on the details provided or APPLY now