Regional Investigation and Continuous Improvement Officer

Location Cumbria
Discipline: Education
Job type: Permanent
Contact email:
Job ref: J5753
Startdate: 04/07/2024

Blackstone Recruitment is working with a provider of care and treatment for vulnerable people with neurological conditions who are recruiting for a Regional Investigation and Continuous Improvement Officer at one of their sites in Cumbria

Please see details below for the full job advert:

Location: Cumbria

Hours: 40 hours per week

Salary: £37,800

Contract: Full-time, Permanent

About the role:

Join the team as an Investigation and Continuous Improvement Officer, where you’ll split your time to support both services in assessing, monitoring and enhancing business performance, conducting investigations and resolving matters.

You will do this through analysing current practices and developing business process improvements, as well as implementing changes in workflows, structures and teams to ensure continuous performance.

You will use an evidence-led approach from beginning to end, sourcing evidence and interviewing witnesses, and then producing a robust report complete with evidence so that a manager is able to make a decision on the best course of action.


Successful candidate is likely to demonstrate the following:

  • Complete investigations and present findings, which may include presenting your findings at tribunals, inquests and external meetings.
  • Continually improve our understanding of care delivery issues to support the people who use the services.
  • Identify, evaluate and implement improvements at Cumbria sites.
  • Ensure the work practices and environment meet the requirements of the Health and Safety at Work Legislation.
  • Maintain and promote the health, safety and security of everyone at sites, including taking appropriate action when issues arise.
  • Encourage reflective practice and a culture of continuous improvement and openness.

Skills and Qualifications:

  • A valid UK driving licence and access to a vehicle
  • Be an excellent listener, able to pick up on and consider nonverbal cues.
  • Strong administration skills with record keeping and report writing.
  • Balance empathy with fact finding, asking probing questions and confidence to challenge responses.
  • Strong analytical skills, able to clearly define and present findings in a concise and factual way.
  • Highly developed interpersonal skills, able to act assertively across a range of situations.

 What’s in it for you? / Why Should You Apply? 

  • Equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
  • Wellbeing support and activities to help you maintain a great work-life balance.
  • Career development and training to help you achieve your career goals.
  • Pension contribution to secure your future.
  • Life Assurance for added peace of mind.
  • Enhanced Maternity Package so you can truly enjoy this special time.

There are also a range of other benefits including retail discounts and special offers and much more.

Blackstone Benefits:

Permanent jobs:

✅Assigned specialised recruitment consultant

✅Access to exclusive and flexible UK locum and permanent jobs

✅Complete onboarding support

✅Informed tailored career advice

✅Personalised job alerts

✅Unlimited referral bonus

For further information on this role, please contact Biren Daiya at Blackstone Recruitment on the details provided or APPLY now.